Quality and reliability of equipment and services is something  Phoenix Telecom Solutions takes very seriously.
 

Our Senior Management team at Phoenix categorizes quality into the different categories which represent our business model:


Customer Service

Phoenix believes very strongly in customer service and the need to measure our service levels with our clients. We perform regular feedback sessions with customers in areas like responsiveness, on-time deliveries, accuracy of invoicing and shipments, packaging and failures. In addition to regular feedback sessions, customers also can voice their opinions on our website at feedback@phoenix-ts.com.


Operations

The movement and handling of goods and materials is paramount to the success of our quality program. Each one of our material handlers are trained on Bellcore standards for proper handling of Telecommunications equipment. Our workbench areas are all anti-static free zones to ensure proper handling of our products. All circuit boards are individually packaged in anti-static ESD bags and placed in trans shippable containers. Inventory stored in our facilities are stored in industry approved boxes and handled with the up most care meeting all quality standards on telecom inventory management.


Vendor Qualification

Qualification of vendors is a very critical part of our overall quality system. Phoenix conducts on-site visits of our key vendors to ensure they meet our stringent quality standards. In addition, each vendor candidate goes through a background check to ensure we are only having business dealings with solvent enterprises and companies that have honest intentions. A host of performance metrics are also collected to measure performance.

The reuse or secondary market, at times, can be an unscrupulous marketplace where illegitimate companies make counterfeit products and attempt to pass them off as OEM original products. Phoenix does have an internal policy against participating in any of these activities. We also have processes and procedures in place to protect our customers from receiving fraudulent equipment. A part of this process includes working with the U.S. Customs agency and the Department of Commerce to identify countries and suspected companies that participate in these activities and make sure we do not enter into any business relations in these areas.


Each of these business areas operates under the practices of ISO 9001:2008.