Phoenix Telecom Solutions takes Quality and reliability of our equipment and services very seriously. One manifestation of this commitment is our ISO 9001:2008 Certification by Bureau Veritas Certification North America.

The Senior Management team at Phoenix considers quality in several different dimensions as it is integrated into our business model:


Customer Service & Satisfaction

Phoenix believes very strongly in customer service and satisfaction and the need to measure our service performance to our clients. We perform customer satisfaction surveys and hold regular feedback sessions with customers in areas of responsiveness, on-time deliveries, accuracy of invoicing and shipments, packaging, equipment failure and returns evaluation. In addition to regular feedback sessions, customers also can voice their opinions on our website at feedback@phoenix-ts.com.


Operations and Continual Improvement

The movement and handling of goods and materials is paramount to the success of our quality program. Each one of our material handlers is trained in our ISO 9001:2008 procedures for proper receiving, handling, storage, packaging and shipment of Telecommunications equipment. Our workstations and areas are static free zones (protected from ESD damage). These precautions ensure proper handling of the products we provide. All circuit boards are individually packaged in antistatic or ESD protective bags and placed in protective shipping cartons and containers. Inventory is stored in our facilities using Telecommunications industry approved boxes and is handled with the utmost care, meeting all quality standards for Telecommunication inventory management.


Supplier Evaluation and Qualification

Qualification of suppliers is a very critical part of our overall quality system. Phoenix has established stringent supplier evaluation and acceptance standards. These are communicated to all suppliers and potential suppliers prior to Phoenix dealing with them. This includes conducting on-site visits of key suppliers to ensure they are capable of meeting our quality standards. In addition, each supplier candidate goes through a verification process that checks to ensure we are only dealing with competent, solvent enterprises; companies with verifiable capabilities and performance. We have established and use a comprehensive set of performance metrics to measure not only initial quality but to measure ongoing performance. This evaluation and qualification process is core to our ISO 9001:2008 quality management system.

The reuse or secondary market, is at times, a marketplace where some companies make and distribute counterfeit products and may attempt to pass them off as OEM original products. Phoenix does not deal with companies that participate in these activities. We also have processes and procedures in place to protect our customers from receiving counterfeit equipment. This includes not only detection methods, but working with U.S. Customs and the Department of Commerce to identify countries and companies suspected of participating in these activities and making sure we do not deal with such businesses.


Warranties

Phoenix warrants that its products are genuine and are free from defects. Further more we replace, repair or provide credit for any products that fail during their warranty period.