Now that your network has been installed for a number of years, the question of maintaining it in the most cost-effective manner is something that is top of mind for most of our customers. Phoenix Telecom Solutions offers customer specific Maintenance Solutions to improve network operations while reducing costs.

Below is a partial list of Maintenance Solutions available:


Repair and Exchange Services

Phoenix supports both factory new and legacy equipment. Our average turn around time (TAT) is less than 14 days on equipment repaired and less than 3 days on exchanged products. Our repair services cover switching, transport, power, data, wireless BTS & BSC and Microwave Radios. Equipment is repaired internally and through our Certified Partners.

Standard warranty is six months on all repairs and 12 months on exchanges. Contact Phoenix today and request a Service Material Authorization (SMA) Form to get started.


Redeployment of Assets

We understand that operator’s networks are always changing and the need to redeploy certain assets is one way to reduce capital expenditures and improve standardization within the network. Phoenix works very closely with both OEM’s and Carriers to decommission, package, transport, test, reload customer provided software and redeploy networks across the Globe.


On Site Technicians

Having enough internal resources to manage network operations at times can be a challenge to Carriers & OEMs. As result, Phoenix has partnered with leading “Tech-Power” agencies to provide these services to our customers. Phoenix understands that certain projects are not easily forecasted, and as a result, current staff is unable to manage workloads. Customers count on Phoenix to manage these unexpected network operation needs. We look forward to the opportunity of championing these projects on your behalf.